Jane Fraser Quotes

“There is some crazy pressure on women, and on men, to almost be superwoman or superman, and that's just not realistic.”

“The advice to everyone is, you can have it all, but don't expect to have it at exactly the same time.”

“Your career is going to be measured in decades, and you'll probably have many careers in your life, so make sure that you really enjoy each period of your life and make the most of it.”

“Don't try and achieve everything at the same time and put so much pressure on yourself.”

“That was a game-changing piece of advice for me, because then I started doing completely different jobs and ones that weren't necessarily logical to most people's thinking.”

“If we didn't put our people's health and safety first ... I think we would have done a very poor job managing the bank.”

“Our employees have then rewarded us incredibly because, secure in that and knowing that they were going to be okay, then meant that they would focus on our clients and look after them too.”

“We will invest in our infrastructure, risk management and controls to ensure that we operate in a safe and sound manner and serve our clients and customers with excellence.”

“I knew it was going to be multiple years and I knew I had to get a move on: to be bold around it and take tough decisions that hadn't been made before.”

“We are not done and we've still got a way to go. There is no victory being declared, but there is very clear, demonstrable progress.”

“There was a lot of pride in some of these retail businesses and it has been hard to let go of them from a cultural point of view.”

“Having experience of different parts of the bank gives you a lot of courage and conviction, to get clarity quickly about what needs to be done and stick to the plan, even if it's difficult.”

“Everyone else was much more exotic, from all over Europe. They were a little bit older, they spoke multiple languages, and I just thought they were so much more interesting than I was.”

“The talent exists, full stop. And it's time to kill the notion that there's a trade-off between diversity and meritocracy.”

“You focus on what it is your company stands for. You focus on what it is that your clients need, and you get on with the day job. [If someone says] you can't sell our bonds, you then suck it up.”

“I think one of the things that has been so helpful was utter clarity of strategy. It was that simple test of: Could you describe what you wanted Citi to be, from a strategic point of view, in two sentences to someone in an elevator? And when I got that clarity, so much fell into place.”

“The most I've ever learned was probably in [the role at CitiMortgage] because it was a crisis and because I didn't know anything. I didn't know the business at all and so the leadership skills that you learn, you have to hire people who are better than you, who are more knowledgeable than you, you have to get the team to work together.”

“I see empathy as listening to clients and being in tune with your talent. You'll come up with a competitive advantage in the talent market or you'll be listening to your clients instead of pushing your idea on them.”

“Being a mother of young children and having a career is the toughest thing I have ever had to do. You are exhausted, guilty, and you must learn how to do things differently. It was the making of me because I became much more 80-20 — focusing on what was really important — got good at saying no, and also became more human to the clients who also face many of these issues too.”

“We all want transformation to get done quickly, and we want it to get done right. As CEO, I will not sacrifice the right long-term investments in our growth and competitiveness for short-term expediency.”